Quality Policy

This document has been developed in accordance with the requirements of the ISO 9001:2015 standard.

Georgian Wheelchair Workshop is committed to ensuring that wheelchair users in Georgia live with dignity and independence. Our aim is to design and manufacture reliable, durable wheelchairs and assistive devices that fully meet both regulatory requirements and the individual needs of users.

Our team consists of experienced professionals, including employees with disabilities who are directly involved in the production process. This brings significant social responsibility to our work and makes it even more meaningful. All processes – from product design and manufacturing to delivery and after-sales service – are integrated into one continuous chain. This approach enables us to constantly identify new opportunities and further refine our operations, as ensuring high quality at every stage is our core principle.

The enterprise manufactures both mechanical and electric wheelchairs, including active, pediatric, and all-terrain models, which ensure safe, comfortable, and free mobility across any terrain. We also produce shower and bathroom wheelchairs, ramps, and transfer lifts, and we install various assistive systems to ensure that living, working, and public environments are fully accessible.

Since its establishment, Georgian Wheelchair Workshop has been actively cooperating with the State Care Agency, enabling Georgian citizens to receive wheelchairs produced at the enterprise completely free of charge. Over the years, more than 12,000 wheelchairs and other assistive devices have already been distributed.

Additionally, wheelchairs manufactured in Georgia are successfully exported to various countries, which once again confirms the quality and competitiveness of our products on the international market.

Along with local production, we are the official distributors of Invacare products in the Caucasus and Central Asia, and the official distributors of Lehner products in Georgia. This allows us to offer users assistive devices that meet globally recognized standards and quality.

We continuously monitor global technological developments to provide users with products created using the best available technologies and standards.

In 2025, the enterprise received ISO certification, confirming that both our products and all operational processes fully comply with the highest international standards.

To achieve these objectives, we commit to the following obligations:

– Ensure that users’ needs and expectations are correctly understood, interpreted, and fully satisfied, while maintaining constant and open communication to sustain and improve customer satisfaction.
– Maintain and further develop our Quality Management System (QMS) in accordance with the ISO 9001:2015 requirements.
– Manufacture reliable, durable, and ergonomically designed wheelchairs and assistive devices that fully comply with regulatory requirements and the functional needs of users.
– Establish a continuous operational chain: from product design and manufacturing to customer service and after-sales support.
– Provide a working environment that motivates employees toward professional growth. Through regular training and qualification development, each employee will have the knowledge and skills necessary to effectively implement the quality management system.
– Comply with all applicable legislation, regulatory requirements, and industry standards related to our activities, ensuring that our products are safe and meet certification requirements.

Ensuring a high level of quality is the fundamental principle of our work.

Through the involvement of every employee and systematic processes, we strive to achieve our goals and create products that truly improve the quality of life of users.